Delivery & Returns
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Delivery & Returns

Delivery

    • USA and Australia warehouses allowing fast delivery to the Americas, Oceania, Middle East and Asia. 
    • We also use UK and German warehouses. If you require delivery within the EU, UK and Europe, please go to the following website: Teslyar Europe

    USA

    • USA warehouse
    • 2-day fast, tracked delivery.

    Canada

    • Expected delivery time of 3-5 working days.

    Australia

    • Australian warehouse.
    • Fast, tracked delivery

    International

    • Tracked delivery.
    • Expected delivery time of 3-7 working days.
    • COVID: Due to covid, there may be slight delays.
    • Your country specific import fees will apply. We are not responsible for this.

    EU,UK and Europe.

    Returns

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at usaecotrend@gmail.com. If your return is accepted, we will send you instructions on where to send the package. The cost of Returns are your responsibility..

    You can always contact us for any return question at usaecotrend@gmail.com.


    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If there is an issue, we will send you replacement parts.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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